TERMS & CONDITIONS
Interpretations
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“Course” refers to the training, Services and Goods offered by Alpine Academy as a package. The services and goods included in each Course; the price; and Course dates are clearly listed on the Alpine Academy website.
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“Goods” refers any items provided to You by Alpine Academy. What is included is clearly listed on the Alpine Academy website.
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“Our Website” refers to the Alpine Academy website – https://www.alpine-academy.co.uk
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“Personal Information” refers to information provided to Alpine Academy by You or the Student in the Course of Alpine Academy’s performance under this Agreement that:
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Identifies or can be used to identify an individual (including, without limitation, names, signatures, addresses, telephone numbers, e-mail addresses and other unique identifiers); or
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Can be used to authenticate an individual (including, without limitation, financial account numbers, medical information, answers to security questions and other personal identifiers).
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Business contact information is not by itself deemed to be Personal Information.
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“Services” means training delivered, accommodation, off-hill support provided by Alpine Academy and Third Party Staff.
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“Alpine Academy (staff)” refers to all Alpine Academy & third party staff, including but not restricted to: instructors; mentors; operational and administrative staff.
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“The Student” refers to the person attending the Course; whether it is you the purchaser or a person you have booked on behalf of.
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“Third Parties” refers to all parties with which Alpine Academy may be required to share Student information with. This may include, but is not restricted to; accommodation providers, transfer companies, equipment providers, First Aid course providers.
Cancellation Policy Terms
All Courses require a minimum of 6 Students to run for the full course duration. In the event that there are less than 6 Students booked Alpine Academy will notify you to confirm the revised course nature, duration or cancellation.
Alpine Academy reserves the right to cancel courses at any time prior to the course date. In this eventuality, Alpine Academy will refund all monies paid.
Cancellation must be notified in writing (by email or letter) by you to Alpine Academy. Verbal instructions to cancel are not accepted and will not be acted upon by Alpine Academy.
If you / the student chooses to cancel a space on a course, you and/or the student will be subject to our cancellation policy.
In the event of cancellation by you or the student, neither the deposit or subsequent instalments paid are refundable or transferable unless otherwise stated.
The cancellation request must be acknowledged in writing by Alpine Academy.
No monies will be refunded by Alpine Academy in the event of an injury sustained either before or whilst participating in the Course.
Insurance
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Travel insurance is compulsory for all persons booking onto Alpine Academy courses
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There is no Insurance included in the course fees.
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Accident and sickness insurance is compulsory for all persons booking onto Alpine Academy courses.
Fees and Payment
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All Course invoices and resources will be sent to the postal or email address supplied during Your booking unless otherwise agreed.
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Prices are payable in the currency as listed on the Alpine Academy Website. These prices are subject to change by Alpine Academy based on applicable exchange rates at the time of payment.
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You are responsible for ensuring all payments reach Alpine Academy in full, by the agreed date, and for covering all bank charges, such as exchange rate fees, associated with any payment made.
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Failure to meet these requirements may result in your course place being cancelled and no refund being issued.
Complaints
While we make every effort to ensure there is no cause for a complaint during Alpine Academy courses, it is essential that we are informed as soon as possible, whereby we will investigate any complaint and try and resolve it. If the matter cannot be resolved satisfactorily during the course, please write to us within 28 days of your return home.
Alpine Academy will only deal with the correspondence from the person on the course, or for minors, his/her parent or legal guardian.
Medical Conditions
It is a condition of any Alpine Academy course that you inform us of any pre-existing medical conditions.
Weather and Snow Conditions
Given the unpredictability of weather, Alpine Academy cannot be held responsible for snow conditions at your destination resort. We strive to be as upfront as possible and give you a reasonable expectation of what to expect based on both our experience and the conditions in recent years. However, the past does not predict the future. As such, Alpine Academy is therefore not liable for any disruptions, inconvenience or disappointment that may result from less than optimal snow conditions.
Force Majeure
In no event shall the Provider of the services be held responsible or liable for any failure or delay in the performance of its obligations where it was legally and/or physically impossible for the lessons to be performed, such as an event covered by the term ‘Act of God’ (e.g. severe weather, volcano eruption, earthquake) or events such as war, epidemic, disease control measures implemented by the ski resort, government intervention (including deleted legislation and executive orders, refusal of licence to operate for political reasons, travel restrictions), strike, criminal and/or tortious conduct on your part or any other event beyond the control of the supplier (a “Force Majeure Event”).
Alpine Academy shall notify the other party as soon as is practicable following commencement of a Force Majeure Event.
It is understood that we will use reasonable efforts which are consistent with accepted practices within the snow sports industry to resume performance as soon as and if practicable in the circumstances as they exist at the time.
In the event of a Force Majeure Event, and where we are unable to resume performance in time for the contract to be fulfilled, you will not be entitled to a refund.